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Privacy policy

Privacy Policy

This Privacy Policy describes how neolevee.com (the "Website" or "we") collects, uses and discloses your personal information when you visit or make a purchase from the Website.

Collection of personal data
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to any information that can be used to uniquely identify an individual (including the information listed below) as "personal information" / "personal data". See the list below for more information about what personal data we collect and why.

Device information

  • Examples of personal data collected: Web browser version, IP address, time zone, cookie information, which websites or products you view, search terms and how you interact with the website, including payment or profile data you enter for orders or subscriptions, operating system of your device, brand of your device.
  • Purpose of data collection: To load the website correctly for you and to analyse the use of the website, to optimise our website, to provide support for purchased products and to provide information about products you may be interested in based on previous visits to the website.
  • Source of collection: Collected automatically when you access our website and use cookies, log files, web beacons, tags or pixels, use your login or change your profile or payment details.
  • Disclosure for business purposes: Disclosure to our shop provider Shopify, our payment services such as Paypal, VISA, Master Card, American Express, Klarna, Amazon Pay our analytics and advertising services Google Analytics, Google Ads, Facebook Ads, Instagram Ads, LinkedIn Ads, Pinterest Ads, Tik Tok Ads, Twitter Ads, Shopify Email, Omnisend Newsletter Services, BON Loyalty, Rivo, Helixo, Judge.me.



Order information

  • Examples of personal data collected: Name, billing address, shipping address, payment information (including credit card numbers, payment accounts such as PayPal, Klarna, Sofort, Shopify Pay, email address and phone number.
  • Purpose of collection: to provide you with products or services to fulfil our contract, process your payment information, organise shipping and send you invoices and/or order confirmations, communicate with you, check our orders for potential risks or fraud and, where consistent with the preferences you have communicated, provide you with information or advertising about our products or services.
  • Source of data collection: collected or entered by you.
  • Disclosure for a business purpose: Sharing with our shop provider Shopify, our logistics partners such as Warehousing1, delivery services such as DHL, Hermes, DPD, our payment services such as Amazon Pay, Paypal, VISA, Mastercard, American Express, Klarna, Amazon Pay, Apple Pay, logistics apps such as Xentral, our analytics and advertising services Google Analytics, Google Ads, Facebook Ads, Instagram Ads, LinkedIn Ads, Pinterest Ads, Tik Tok Ads, Twitter Ads, our invoicing and procurement services such as Lexware, backup services such as Rewind. com and affiliate partner programme goaffpro.com, customer loyalty programme BON Loyalty, product review programme Rivo, product bundling service Helixo, product review service Judge.me.
  • Information on the prevention of potential fraud attempts: The provider of our shop system Shopify works together with payment service providers as listed above. In Shopify's worldwide shop network, a so-called fraud prevention programme is effective through the encrypted transfer of payment data, which warns us if, for example, the IP address of an order is far away from the place of delivery, multiple orders from different accounts originate from the same IP address or several unsuccessful payment attempts have been made. As a merchant, we reserve the right to prevent and cancel the online payment of affected orders on the basis of these warnings.

Customer support/service information

  • Examples of personal data collected: Name, billing address and number, shipping address, shipment details, payment information (including credit card numbers, payment accounts such as Amazon Pay, PayPal, Klarna, Sofort, Shopify Pay, email address and phone number any text, images, videos, sound files you may have sent in.
  • Purpose of collection: Customer support, assistance for you or other users.
  • Collection source: collected from you via direct contact with our service, service bots for messenger services such as Facebook Messenger, WhatsApp Business, mail, SMS or your entered data in orders/purchases or accounts/profiles for purchasing our products.
  • Disclosure for a business purpose: We may use support apps such as WhatsApp Business, Facebook Messenger or TawkTo Chat or mail programmes such as Outlook, Mac Mail, Gmail to establish communication with you to provide customer support.
  • Backup/data protection: We use the Rewind.com service from Third Blink Software Inc. a GDPR-compliant service with servers in the EU for the purpose of restoring our shop data if shop data has been destroyed, deleted or incorrectly processed due to a technical or manual error. This service is essential for us to be able to process orders again in the event of data loss.

Notice for minors and their parents
The website is not intended for persons under the age of 16. We do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at the address below to request deletion.
Email: hello@neolevee.com

Sharing personal information
We share your personal information with service providers who help us provide our services and fulfil our contracts with you as described above.

  • We use Shopify to operate our online shop. You can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy
  • We use Google programmes and services and Microsoft programmes and services to process your personal data and to process business transactions and manage orders. Learn more about how Google uses your personal data: https://policies.google.com/privacy Learn more about how Microsoft uses your personal data: https://privacy.microsoft.com/de-de/privacy
  • We use Facebook services (such as Facebook, Messenger, WhatsApp, Instagram) to get in touch with you or to let you get in touch with us. To process requests, your data is shared with these services. Learn more about how Facebook services use your personal data here: https://www.facebook.com/business/gdpr
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • Through the affiliate marketing service https://goaffpro.com, publishers of content can apply to us as partners for commission programmes. This means that external partners can generate individual links from us that lead to our shop, and these partners can also generate discount codes for our shop. Visitors who follow such links and make a purchase can be assigned to a commission programme partner link and/or discount code by using the code. If you do not want this assignment to take place, before clicking on links to our shop, check whether there is a "?" in the URL, copy the link address, e.g. by right-clicking on the link and selecting "Copy link address", paste it into the browser line and delete everything from the "?" onwards from the URL. Do not use the partner's shared discount code if you want to avoid your purchase being attributed to the partner programme.
  • Parts of your order data are backed up to our backup service rewind.com by Third Blink Software Inc. GDPR compliant on EU servers to protect us from data loss.
  • Parts of your profile and order data are stored with our services Helixo, BON Loyalty, Judge.me and Rivo in order to offer product reviews, bonus programmes or product bundles or special offers if you use them via our shop website - in the case of our bonus programme, activities for following, liking, sharing, joining our profiles on the social networks Facebook, Instagram, Twitter, TikTok, YouTube, Pinterest are also stored in order to collect bonus points.

Behavioural advertising
As described above, we use your personal data to provide you with targeted advertising or marketing communications that we believe may be of interest to you.

  • We use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal data here: https://policies.google.com/privacy?hl=en.You You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
  • We share information about your use of the website, your purchases and your interaction with our advertising on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to depending on your location).

For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at the following links or find information on how to opt out of receiving personalised advertising:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • YOUTUBE - https://support.google.com/youtube/answer/9487666?hl=en
  • BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  • TIKTOK - https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/personalization-and-data
  • PINTEREST - https://help.pinterest.com/en/article/do-not-track
  • WHATSAPP - https://faq.whatsapp.com/search?query=opt%20out&lang=en
  • TWITTER - https://help.twitter.com/de/safety-and-security/privacy-controls-for-tailored-ads
  • SPOTIFY - https://support.spotify.com/us/article/data-rights-and-privacy-settings/
  • GOAFFPRO - https://docs.goaffpro.com/how-tos/approve-reject-an-affiliate-account/delete-affiliate-account You can send us a message to hello@neolevee.com if you are a participant of our affiliate programme at Goaffpro.com, we will delete your account completely from our programme on request, your possible further connections at Goaffpro remain unaffected.
  • OMNISEND - In emails or text messages, you can revoke your consent to receive advertising emails or text messages by clicking or pressing "Unsubscribe". This will result in your data being excluded from the mailing lists. If you still receive further emails or text messages, please contact our customer service.
  • RIVO - When you submit product reviews, review activity is stored in your account. You can send us a message at any time via hello@neolevee.com or via our contact form and ask us to delete all reviews associated with your email, which we will then do.
  • BON LOYALTY - When participating in our bonus programme, activities such as creating a profile, placing orders, liking, sharing, subscribing to social network accounts and inviting friends are saved. Send us a message via the contact form or by email to hello@neolevee.com so that we can deactivate your account and remove your data.
  • JUDGE.ME - If you submit product reviews or shop reviews, activities such as email address, including assignment to orders and purchased products are tracked via this service. Send us a message via the contact form or by email to hello@neolevee.com so that we no longer send you Judge.me review requests. This will then apply to the email used for the purchase. We can also delete published comments/ratings at your request.

In addition, you can unsubscribe from some of these services by visiting the Digital Advertising Alliance's unsubscribe portal: http://optout.aboutads.info/.

 

 

Use of personal information

We use your personal data to provide you with our services. This includes: offering products for sale, processing payments, shipping and fulfilling your order and informing you about new products, services and offers.

Legal basis

If you are a resident of the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation ("GDPR") based on the following legal bases:

  • Your consent;
  • The fulfilment of the contract between you and the Website
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • For the performance of a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Data retention
When you place an order through our website, we will retain your personal data for our records until you ask us to delete this data. You can find more information about your right to erasure in the "Your rights" section below.

Automated decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where that decision-making produces legal effects concerning you or otherwise significantly affects you.

We sometimes work with fully automated decision-making that has a legal or otherwise significant impact on customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

The services that contain elements of automated decision-making include

  • Temporary block list of IP addresses associated with repeatedly failed transactions. This blocklist remains in place for a small number of hours.
  • Temporary blocklist of credit cards associated with block-listed IP addresses. This blocklist remains in place for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the personal data we hold about you, to transfer it to a new service and to request that your personal data be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information below.

Your personal data will initially be processed in Ireland and then transferred outside of Europe, including Canada and the United States, for storage and further processing. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR whitepaper:

https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functionality, performance, advertising, social media and content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (e.g. login and region selection). This means that you do not have to re-enter this information every time you return to the website or move from one page to another. Cookies also provide information about the use of the website, e.g. whether you are visiting the website for the first time or whether you are a frequent visitor.

We use the following cookies to optimise your experience on our website and to provide our services.

Cookies that are necessary for the functionality of the shop:

Name

Function

_ab

Used in connection with the administration.

_secure_session_id

Used in conjunction with the secure navigation on the shop page.

cart

Used in connection with the purchase process of the shopping trolley in the shop.

cart_sig


Used in connection with the purchase process.

cart_ts


Used in connection with the purchase process.

checkout_token


Used in connection with the purchase process.

secret


Used in connection with the purchase process.

secure_customer_sig

Used in connection with the customer login.


storefront_digest

Used in connection with the customer login.

_shopify_u

Used in connection with the processing of buyer/order data.

ly-lang-selected

Is required to be able to offer users the correct shop language via the langify administration.

__age_checker-history

 Is required to ask users whether they are allowed to visit the shop page, as some products may only be ordered from the age of 18.


Reporting and analysis

Name

Function

_tracking_consent

 Tracking settings / selection

_landing_page

Tracking of the entry pages

_orig_referrer

 Tracking of the entry pages

_s

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics in connection to marketing & references.

_shopify_sa_t

 Shopify analytics in connection to marketing & references.

_shopify_y

Shopify analytics.

bc_tgm_fbp

Facebook marketing & analytics.

_fbp

Facebook marketing & analytics.

_ga

Google/Alphabet marketing & analytics.

_gid

Google/Alphabet marketing & analytics.

_gat

Google/Alphabet marketing & analytics.

_dc_gtm_XXXXXXXXX

Google/Alphabet marketing & analytics.

_gat_gtag_XXXXXXXXX

Google/Alphabet marketing & analytics.

_gac_XXXXXXXXX

Google/Alphabet marketing & analytics.

bc_tgm_aw

Google/Alphabet marketing & analytics.

_pin_unauth

Pinterest marketing & analytics.

v3

Pinterest marketing & analytics.

_shopify_y

Shopify analytics.

 

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain until you stop browsing, and persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after being downloaded to your device.

You can control and manage cookies in various ways. Please bear in mind that removing or blocking cookies may affect your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can decide whether or not to accept cookies via your browser settings, which you can often find in the "Tools" or "Preferences" menu of your browser. For more information on how to change your browser settings or block, manage or filter cookies, please refer to your browser's help file or websites such as www.allaboutcookies.org.

Please also note that blocking cookies cannot completely prevent information from being shared with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your data by these parties, please follow the instructions in the "Behavioural advertising" section above.

Do Not Track
Please note that there is no common understanding in the industry about how to respond to "Do Not Track" signals and that we do not change our data collection and usage practices when we recognise such a signal from your browser.

Subject to change
We reserve the right to update this Privacy Policy from time to time to reflect, for example, changes in our practices or other operational, legal or regulatory reasons.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@neolevee.com or by mail using the details provided below:

NeoLevee GmbH, Papenhörn 7b, 22397 Hamburg, Germany

Last updated: 15.7.2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://datenschutz-hamburg.de/pages/dienststelle/#kontakt

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