Refund policy
Right of cancellation
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise the right to cancel, you must inform us (neolevee GmbH, Papenhörn 7b, 22397 Hamburg, Germany; E-Mail: hello@neolevee.com) of your decision to cancel this contract by a clear statement (e.g. by post or e-mail). You can use the sample cancellation form attached below, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we will refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form)
- To NeoLevee GmbH, Papenhörn 7b, 22397 Hamburg, hello@neolevee.com
- I (*) hereby cancel the contract concluded by me (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer
- Address of the consumer
- Signature of the consumer (only for notification on paper)
- Date
(*) Delete as appropriate.
Return procedure
As soon as you have informed us that you wish to exercise your right of cancellation, you will receive a refund of the purchase amount and the shipping costs within 14 days at the latest. We will bear the costs for the return shipment.
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise the right to cancel, you must inform us (neolevee GmbH, Papenhörn 7b, 22397 Hamburg, Germany; E-Mail: hello@neolevee.com) of your decision to cancel this contract by a clear statement (e.g. by post or e-mail). You can use the sample cancellation form attached below, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we will refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form)
- To NeoLevee GmbH, Papenhörn 7b, 22397 Hamburg, hello@neolevee.com
- I (*) hereby cancel the contract concluded by me (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer
- Address of the consumer
- Signature of the consumer (only for notification on paper)
- Date
(*) Delete as appropriate.
Return procedure
As soon as you have informed us that you wish to exercise your right of cancellation, you will receive a refund of the purchase amount and the shipping costs within 14 days at the latest. We will bear the costs for the return shipment.